Support - frequently asked questions
Invoice : Document numbers not complete
If a document is deleted manually, a warning message appears about the resulting number gap. If you agree to this, the receipt will be removed from the software. In earlier versions, you had to ensure that the deleted document number is used again so that the document gap does not remain. Since the end of 2018 / beginning of 2019, the software has been able to recognize gaps in the current year and report them when a new document is created. Then you get the opportunity to use the missing document number for the next document without having to intervene manually if the correction was forgotten.I can't tell you how best to deal with this missing document, as I'm not a tax advisor. In the past, for example, I also created receipts with 0 euros for free subsequent deliveries in order to log when goods left the house. These were customer complaints who received a free replacement.
If you now have a document gap, you can look again in the folder where the PDF invoices are saved. It is best to sort the files by creation date. If you sort by date in the software, you can see the date on which the document gap exists in the overview.
Does this help you ? --No--
